Covid19

Fresh Start Retreat during COVID

We are in Operation:

Fresh Start is categorized as a personal services establishment and is continuously operating. There are no COVID related restrictions or mandates we are currently operating under.  We accept all guests (vaccinated/unvaccinated). However, we continue following “Immune Boosting Protocol,” for all new arrivals.

Masks: Masks are not required and are optional.

Possible Exposure: What if I/another guest or Fresh Start member diagnosed with COVID during my stay?

BC Health no longer requires for an entire group to quarantine, in the event of an exposure. Person that is diagnosed, is requested to voluntarily self-isolate, until he/she feels better. We’ll provide to a group self-test kits. If a guest is guest is not able to participate, he/she will be able under “Rescheduling policy.”

IMPORTANT: If you are coming from USA or other countries, be sure to Travel Health Insurance, in the event you need to be hospitalized.

Safe Guests

We understand that the full post-COVID recovery may take us, as a country, much longer. We have put a number of procedures and processes in place and have helped many guests to safely improve their health while we were under restrictions. We adjust, as new measures are introduced.

Safe Facilities

Ocean Resort facilities and property, from which we operate, are very spacious, private and located out of town. Health Centre, where program activities take place, is mainly reserved for use by Fresh Start guests for the duration of the program. In low season the hotel is used exclusively by our guests.

Facilities have mostly laminate floors in guest rooms and Health Centre, as well as natural and uncluttered design, easy to keep clean.

Individual Items: We offer a lot of individualized services and items, such as plated meals, labelled tea & water bottles, individually wrapped cutlery and tea bags.

Safe Groups

Group sizes are at least 2 times smaller than our building normal capacity. We normally limit group to 16-20 participants.

Upon arrival all guests follow immune boosting protocols.

Safe Staff

We have been networking with multiple practitioners, to be able to substitute our permanent team in case of sickness (no an easy task). Additionally, we’ve been cross-training and hired additional kitchen staff, added more support staff hours, and upgraded kitchen and cleaning equipment. These measures were undertaken in order to allow employees work at a moderate pace with increased sanitization and attention to detail required.

Rescheduling: in the event of being tested positive or an unlikely lock-down:

All registered guests will be able to reschedule their program within 2 years, for the next available date, free of charge. Ocean Resort also offers flexible rescheduling terms, in the event of rescheduling.

If the lockdown happened in the middle of a program, you will have a credit equal to the number of unstayed days/ unused services.